Customer Service Representative- Work From Home 

Date Posted 12/21/2019

Job Description

CollabVA Virtual Call Center is seeking to hire people with a passion for helping people, one caring interaction at a time. As a partner with CollabVA, you will operate as a 1099 Contractor. You’ll learn all about our customers’ wants, needs, and interests, before connecting them to products and solutions that make it all possible. At CollabVA we put our customers first and strive to ensure each and every call provides a fantastic customer service experience. We truly enjoy helping people, and we know you do, too!

Our ideal customer service candidate is awesome at the following:

  • Has a passion to help those in need: Customer Service Excellence

  • Possesses strong problem-solving skills

  • Communicates effectively, in English both in writing and verbally

  • Can troubleshoot basic and routine customer issues that are technical in nature

  • Is dependable and flexible to work rotating shifts, as needed

  • Has a high school diploma or GED, and is at least 18 years of age

Essential Functions/Core Responsibilities:

  • Assist customers with questions and problems; research and provide a resolution

  • Troubleshoot issues

  • Solve problems that may be unstructured and require use of conceptual thinking

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport

  • Prepare complete and accurate work, including appropriately notating accounts, as required

  • Participate in activities designed to improve the customer service experience and business performance

Additional Information

  • Create Your Own Schedule

  • Full-Time & Part-time Positions

  • Performance Incentives

  • Family-friendly environment that nurtures teamwork

  • Reps are not paid during 4 Week Training**

Are you ready for the next step in your career? Are you ready to partner with a group of amazing people? Are you ready to care for customers like never before? Apply today!