Frequently Ask Questions
CollabVA LLC is on a mission to help all of our CSPs be successful and enjoy the benefits of working at home. We want to provide you with the knowledge to be successful and enjoy the benefits of working at home such as saving money and schedule flexibility to balance your life. Below is a list of our most frequently ask questions to help you get started.
About CollabVA LLC - The Call Center
With CollabVA we provide customer service representatives to our large client base and with our partner Arise Virtual Solutions. No experience is needed and certification courses are available to prepare anyone to work from home. The best part is, you get to choose your own hours and schedule. While working with CollabVA LLC, we will be here to provide ongoing support throughout your journey of working at home with Arise.
Who is eligible to join?
You must be at least 18 years old and live in the United States. Arise does not support services in the following states: Massachusetts, New York, Oregon, and Wisconsin, California, Connecticut, Maryland.
What are the fees to get started?
Class certification fees can range from $20 to $150. Military families are eligible for a discount on class fees.
What type of positions are available?
These are inbound customer service calls. Some positions require soft sales during the call. This is an hourly base pay, starting from $8.50 and up.
What equipment is required?
A mid-range or higher PC/computer -High Speed DSL or Cable Modem Internet Service - Windows 7, 8 or 10. Basic Residential Telephone Service/ VOIP acceptable for some clients. The list of requirements can vary per client. Once you are in the Arise Platform you will be able to view the information for each opportunity. During certification class you will need a USB headset with mic. Check out the requirements here.
Why should I choose CollabVA LLC - The Call Center?
We are an honest, hard working IBO that will provide ongoing support. When choosing an IBO, the most important thing is how accessible is the IBO. We offer click to chat, phone and email support.
What are the pay dates?
We pay on or before the 15th and the last day of the month.
Why is training not paid?
It's like a college class, a skill certification course, or any other education that's preparing you to earn money! Even with a job outside the home, you pay so many expenses just to get there such as gas in your car, work clothes, etc. all before you ever get your first paycheck.
Will I be an employee or independent contractor?
You will not be an employee of Arise or CollabVA LLC. You will be an independent contractor. You will be responsible for your own taxes and will be provided a 1099 at the end of the year for tax filing purposes.
What fees will I have to pay and why?
With CollabVA LLC we charge a service fee, this is to ensure you are able to access all platform and continue receiving client opportunities. We work to keep the fees as low as possible. We charge a rate of $40.00 per pay period which includes the Arise fee to use the platform and the administrative fees. There are two pay periods per month.
How long before I can start earning money?
Once you have joined our IBO, you will be a able to select a client certification class. Certification classes can be between 2 to 6 weeks on Average. Some clients allow you to start working before completing the certification class.
How do I get started?