Updated: Feb 19, 2020
Most virtual call centers partner with medium to large companies to provide support for customers with questions, concerns or feedback about products or services.
Interviewing for a call center position is an opportunity to showcase your problem-solving skills and demonstrate your ability to build trust with customers. In this article, we will share 3 tips on how to nail your call center interview.
Tip #1 Have All of Your Equipment Ready and Working
Far too often prospective agents show up for their interview but they have not tested their equipment to make sure everything is working properly. This causes a lot of problems when it is time to be interviewed. Since most interviews are held virtually, nothing is worse than not being able to see the screen of the presenter or hop on the microphone to answer any of the presenter's questions.
We recommend that you test your mic, camera, and internet prior to the meeting so that you are fully prepared to perform any task that may be asked of you.
Tip #2 Actively Participate
As most call center interviews are in group settings, don't mistake the group atmosphere of your interview as a way to hide in the background. Most meeting rooms allow the presenter to see whether or not you are actively participating in the room. Participating can be anything from commenting in the chat that is provided or simply being attentive to the presenter's screen. The goal is to show the presenter that you are active and present in your interview.
Tip # 3 Do Your Homework
It is important to get an understanding of the company and the type of position you have applied for. Your objective should be to come to the interview already understanding what could be expected of you and ask any questions that could clarify anything that you don't understand.
Failure to prepare and do your homework will leave you with a lot of unanswered questions after your interview.
When applying to become a Virtual Call Center Agent, you only get one shot at making a good first impression. Apply these tips to your next interview and let us know your results!
If you are looking for a Virtual Call Center position check out our current opportunities here and see what we have available!